At Technosoft Solution, we strive to ensure customer satisfaction with all our digital marketing, website development, software development, app development, and game development services. We understand that sometimes plans change, and we are committed to offering transparent and fair cancellation and refund processes.

1. Cancellation Policy

• Service Cancellation: If you wish to cancel any service or project, we request that you notify us in writing via email at support@technosoftsolution.com or through your account on our portal. Cancellation requests will be processed based on the stage of the project or service being provided.
• Timeframe for Cancellation:
  • Before the project starts: You can cancel the project without any charge before we start the work. Any advance payment made will be refunded.
  • After the project has started: If you choose to cancel after the project has commenced, the refund will depend on the amount of work completed. We reserve the right to retain a portion of the advance to cover the work already performed.

2. Refund Policy

• Eligibility for Refunds: Refunds will be granted only in cases where:
  • Services were not provided as per the agreed terms and specifications.
  • There has been a technical failure or error on our part, leading to undelivered services.
• Non-refundable Services:
  • Custom Software Development: Once the development process has started, refunds are not available, unless the project has not been delivered as per the agreed timeline or scope.
  • Subscription Fees: Payments for ongoing subscription services or digital marketing packages are non-refundable once the service has been provided.
• Partial Refund: If a partial refund is granted, it will be based on the percentage of work completed, the stage of development, and other factors discussed at the time of cancellation.

3. Refund Process

• Refund Requests: To request a refund, please contact our support team at support@technosoftsolution.com. Provide your invoice number, service details, and reason for requesting a refund.
• Refund Timeframe: Refunds, if applicable, will be processed within 15-30 business days. Please note that processing times may vary depending on payment methods and third-party payment processors.
• Payment Method: Refunds will be issued through the same payment method used during the initial transaction unless otherwise agreed upon.

4. Changes to the Cancellation and Refund Policy

Technosoft Solution reserves the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be communicated to you via email or a notice on our website. By continuing to use our services, you agree to abide by the latest version of this policy.

5. Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please feel free to reach out to us at:

Email: support@technosoftsolution.com
Phone: +91-9529616871
Address: 83/55, Jal Path, Arawali Marg, Mansarovar, Jaipur, 302020.

Thank you for choosing Technosoft Solution. We are committed to providing you with high-quality services and support.